Eligibility for Returns:
- Items must be returned within 30 days of receiving order.
- All opened or unopened products are eligible for refund.
- Items must be unworn, unwashed, and in original condition with tags attached.
Refund Process:
- Contact customer service to initiate a return.
- Return shipping is the customer’s responsibility.
- Refunds processed within 7 days of receiving the return.
- Refunds will be issued to the original payment method.
Exchanges:
- Contact customer service to arrange an exchange.
- Follow the same procedure as returns.
Damaged or Defective Items:
- Report damaged or defective items within 30 days of delivery.
- We will cover return shipping for defective items.
- Full refund or replacement provided.
Return Shipping:
- Customer responsible for return shipping costs.
- Use a trackable shipping method to ensure we receive your return.
Contact Information:
- Email: business@ktownmen.com
- Support Line: +1 (818) 254-8987
- Shipping Address for returns/exchanges: Ktown Clothing 1351 Doubleday Ave, Ontario, CA 91761 United States